Covid-19 Update - Holidaymakers

Richmond Holiday Centre - Covid-19 
 

Coronavirus ‘BOOK WITH CONFIDENCE’ Guarantee

You won’t lose out!  After the Government Announcement on 22 February 2021, regarding the exit from Lockdown, we now know provisional dates when holidays can recommence. Unfortunately, though, the government have set certain tests to be met to allow holidays to be taken and dates could be changed.  However, if you book with the Richmond you won’t be out of pocket!

Rest assured if your 2021 holiday is disrupted due to Coronavirus we’ll include the following cover;

If we are forced to close due to government coronavirus restrictions you can either:

  • Opt to move your holiday to an alternative date and we’ll also give you a 10% discount from the amended holiday costs
  • If you’re unsure of dates, you can take a credit note for the full value of what you have paid valid until the end of the 2021 season   
  • Receive a full no quibble refund

If we are open but you are under local lockdown restrictions you can either:

  • Opt to move your holiday to an alternative date    
  • If you’re unsure of dates, you can take a credit note for the full value of what you have paid valid until the end of 2021 season   

This Coronavirus guarantee is FREE OF CHARGE for all bookings in 2021.

 

UPDATE FOR HOLIDAYMAKERS

The Richmond is currently closed for holidaymakers, however, following the Government Announcement of a ‘Roadmap to Recovery’ we can now re-open on the following basis. This is all subject to everything going as planned and it is possible it may change at short notice:

Currently: The site remains closed until 12th April 2021. We are actively contacting all of our customers who are due to stay with us prior to this date.

From 12th April 2021: We’re really excited to be welcoming back guests. From this date until 16 May 2021 the following will apply:

  • Our static caravan accommodation will be open, however we’ll only be able to welcome one household per unit.
  • The Swimming Pool will be open but changing rooms will be closed so you will need to arrive at the pool ‘swim ready’ and a booking system will be in place.
  • The main Clubhouse (Includes; Bars, Restaurant & Arcade) will be closed and there is no entertainment available. We will be able to offer Food and Drink outdoors, however this will be weather dependent.
  • The Fish & Chip Shop will be operating a takeaway service and the Food Shop, Launderette and play area will be open, subject to Covid restrictions.
  • TOURERS: Unfortunately we are unable to open the Shower Block on the touring field during this period. Tourers are welcome to attend the park but you will need to be self sufficient as far as shower and toilet facilities are concerned
     

From 17th May to 20th June 2021  

  • Static Caravan accommodation will be permitted to take up to two households per unit.
  • The swimming pool will be open and we hope to be able to open the changing rooms.
  • The Clubhouse will be open, including the Bars, Restaurant and Arcade. Entertainment will be permitted, there will be social distancing as well as other restrictions in place.  
  • TOURERS: The Shower Block will now be able to open.    
     

From 21st June 2021 

  • This is hopefully what we’ve been waiting for!
  • As it stands, from this date, all facilities should be open and social distancing (under law) removed. 

The Government is set to provide confirmation on the start date for each step a week in advance and if anything changes we will update you as soon as possible.
 

KEY POINTS

Please read the following for general information whilst restrictions are in place.

  • Only visit the park if you are fit to do so, if you feel unwell or show any symptoms of Covid-19 call the NHS on 111 – PLEASE DO NOT VISIT THE PARK. 
  • If you feel unwell whilst on the park, call the NHS on 111 for advice. You will probably need to leave the park and self-isolate at your home address. Please advise Reception.
  • When on park, respect and adhere to our social distancing and hygiene policies in each facility.
  • The restrictions currently in place on the park relating to Covid-19 are not optional, you are required to follow these rules.
  • Please show respect and consideration for the local community.
  • Caravans should only be used by members from one household.
  • There should be no social gatherings on the park that go against current government legislation, either indoors or outdoors.
  • Children need to be supervised by adults at all times and should not be left alone.
  • You are not permitted to have guests join you on the park at this time.
     

Updated on 15th March 2021

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