Richmond Holiday Centre - Covid-19 
 

Coronavirus ‘BOOK WITH CONFIDENCE’ Guarantee

You won’t lose out! 

Rest assured if your 2022 holiday is disrupted due to Coronavirus we’ll include the following cover;

If we are forced to close due to government coronavirus restrictions you can either:

• Opt to move your holiday to an alternative date and we’ll also give you a 10% discount from the amended holiday costs
• If you’re unsure of dates, you can take a credit note for the full value of what you have paid valid until the end of the 2022 season   
• Receive a full no quibble refund

If we are open but you are under local lockdown restrictions you can either:

• Opt to move your holiday to an alternative date    
• If you’re unsure of dates, you can take a credit note for the full value of what you have paid valid until the end of 2022 season   

This Coronavirus guarantee is FREE OF CHARGE for all bookings in 2022.

COVID-19 Restrictions: From 19th July 2021 

At the Richmond we want to ensure the safety and comfort of our staff customers. We need your help to ensure that we all stay as safe as possible, please read through the recommendations to follow and please ensure that you and all the members of your party are aware of these recommendations. Whilst many Covid-19 restrictions are no longer legal requirements, the government have asked that vigilance is maintained and people act carefully and proportionately to manage infection risks to themselves and others. 

Key Points

• Only visit the park if you are fit to do so, if you feel unwell or show any symptoms of Covid-19 call the NHS on 111 – PLEASE DO NOT VISIT THE PARK.  
• If you feel unwell whilst on the park, call the NHS on 111 for advice. You will probably need to leave the park and self-isolate at your home address. Please advise Reception. 
• When on park, respect others and follow recommendations and hygiene policies in each facility.
• Please show respect and consideration for the local community.
• Masks are recommended to be worn in most indoor areas and it is also recommended that you clean hands on entry and departure of each relevant area. 
• Children need to be supervised by adults at all times and should not be left alone.

Check-in & Arriving at the Park.
PLEASE DO NOT ARRIVE BEFORE YOUR SCHEDULED CHECK-IN TIME. We are continuing with enhanced cleaning procedures which are much more lengthy than usual and to assist with managing infection rates, we do not want people on the park before they are scheduled to be here.

Whilst we will continue to try and adhere to our usual check-in times, unfortunately due to the extra workload and current nationwide staffing issues, this will not always be possible. If we have to alter check-in times we will contact you. 

Please have only one member of your party check-in. 

At the time of booking we should have taken the details of those in your party for fire regulation purposes, however if any of these details change please let us know as it is important we know who is actually staying on the park.  

Touring caravans please go to Reception, on busy days someone will greet you at the door otherwise please enter Reception in the usual way. Only one member of your party should go to Reception.

Departure
Please depart from your caravan or touring pitch by 10am on the day of departure. When departing from a Static caravan please open some of the windows to allow air circulation. Please drop off your keys through the letter box located at Reception. The letterbox is to the left-hand side of the CAR PARK side Reception door.   

Site Facilities
Currently all of our facilities are planned to be open. However, with nationwide infection rates currently very high, our staff may be advised to isolate with little or no notice. This may have a knock-on effect of a shortage in staff and some facilities may be forced to close, unfortunately this is beyond our control. The recommendations outlined here are subject to Government confirmation and may change at any time. The facilities that are open will have recommended steps in place in order to maintain hygiene levels and we recommend these are followed by all members of your party.

The following facilities are currently available:
There will be signage and guidance (written and verbal) at each area.

Reception

• Reception will be open and opening hours will be posted in the Reception window. It is recommended you wear a mask in this area. A maximum of 4 people may enter at any one time. Hand cleansing is in place.

Caravan Sales

• Caravan Sales will be open, it is recommended you wear a mask.

Shop

• The shop will be open and opening hours will be posted on the shop door. 
• It is recommended you wear a mask in the shop.
• Distanced queueing is in place at tills.

Touring Field Shower Block

• The shower block will be open with an enhanced cleaning regime.

The Clubhouse & Tavern Yard

• We have a full programme of live entertainment in place, full details will be in your arrival pack.     
• It is recommended that masks are worn unless seated at a table.
• It is recommended that you scan in using the QR code that will be visible on entering and throughout the venue.
• There are separate entry and departure doors, please use the appropriate door.
• Currently the Clubhouse is open, hours may vary, please check the door for up to date times.
• Please wash hands on entering and leaving the building and you should continue to regularly wash hands at the dispensers provided throughout the venue during your visit.  
• It will be permitted to approach the Bars, queues at the Bar should try to maintain social distancing.
• Where possible we encourage cashless / contactless payments.
• The Arcade will be open and it is recommended that Facemasks are worn.
• Children must be supervised at all times.

Fish & Chip Takeaway

• This facility will operate from the serving hatch only. At times we hope to run a delivery from the Fish & Chip shop, details will be in your arrival pack.

Swimming Pool

• This facility is open and there is no longer any need to book in advance. Changing rooms will be open and lockers will be available. A timetable for the pool will be included in your arrival pack.

Launderette. 

• The launderette will be open.
• Only two people can be in this room at any one time and it is recommended that facemasks are worn.
• Once machines have been loaded you should leave the room and allow others to load but do not leave your laundry unattended.

ALL OF THE ABOVE INFORMATION CAN CHANGE WITH LITTLE OR NO NOTICE DUE TO THE CONSTANTLY CHANGING GOVERNMENT COVID-19 RESTRICTIONS 

Updated November 2021