Frequently Asked Questions


You can amend the details of who is coming by emailing our team at

Yes, you can add more guests to your booking as long as the maximum capacity of your holiday home is not exceeded. All extra guests must be added before you arrive at the holiday park.

To add further guests to your reservation please email

If you have booked a holiday through a promotion, please refer to your terms and conditions.

You can book your holiday online or over the telephone. Your available payment options will depend on when your holiday starts and how much it costs. You can pay in full, or you may be able to pay for your holiday by instalments if you pay a deposit.

The full balance of your payment must be paid 21 days before the start of your holiday. If you book your holiday less than 21 days before the start date you must pay the full amount of the holiday at the time of booking. We accept payment via debit/credit card, bank transfer, postal order and cheque.

All cheques must be received at least three weeks before the start of your holiday. Cheques received in the three weeks before your holiday starts will not be accepted. Any holidays booked within 21 days of your arrival date must be paid for in full by credit/debit card.

Check-in times vary depending on the caravan you have booked: Bronze SAVER from 4pm / Bronze & Silver from 3pm / Gold from 2pm / Gold PLUS from 1pm. All new arrivals must report to Reception.

Early arrivals may store luggage on site and parking is available however, due to a heavy workload, it is unlikely that accommodation will be ready prior to the pre-arranged check-in time.

You must check out and vacate your accommodation by 10am - you are welcome to continue using the park facilities after this time.

Yes, we offer last minute breaks & special offers, subject to availability. For more information, visit our Special Offers page where you'll be able to find our best deals.

We’ll do all we can to make sure you enjoy your holiday, but sometimes things may go wrong. If this happens, our on-site team would love the opportunity to help put things right for you. Just speak to a member of the team on park and we'll try our best to help.

If you cancel your holiday you'll be liable for the full cost. However, we do offer Cancellation Cover which can be added at the time of booking.

We offer standard days to start a holiday, these are usually a Monday, Friday or Saturday.

Our online prices are the best we can offer, as they already incorporate any current applicable discounts.

We may be able to help you arrange your accommodation so that you're near your friends. We will try to accommodate requests to be close to friends, however, this is subject to pitch availability. Please note it is not always possible.

When you sign up to our emails, you'll be kept up to date with all of our latest offers & exclusive deals.

If you can bring your booking confirmation (either printed or on your phone) this will help, however don’t worry if you are unable to do so, just bring an alternative form of ID like your driver's license, passport or utility bill.

Yes, of course! You can book another holiday any time when you are on park, just ask at reception and they'll make the booking for you. By booking before you leave, you might even be eligible to save money on your booking.

Alternatively, you can book online or give us a call on 01754 762097

You can't choose how much deposit you pay. A booking is confirmed on receipt of a deposit of £50. The Cancellation charge (£5 per short break, £10 per week) is to be paid at the same time as the deposit.

The balance of the holiday is due to be paid in full 21 days prior to the start of the holiday. Holidays booked within 21 days of the arrival date need to be paid in full at the time of booking. This is set out in our terms and conditions.

Our standard holidays begin on Mondays, Fridays or Saturdays, please check out the Offers section of our website for more information or speak to a member of our team.

You cannot extend your balance due date. When you book your holiday you'll need to pay a deposit. Any top-up deposit must be paid on the date stated at the time of booking. The balance of your payment must be paid 21 days before the start of your holiday.

If you book your holiday less than 21 days before the start date you must pay the full amount of the holiday at the time of booking.

You should be able to extend your holiday. Please give our team a call on 01754 762097 & they check availability and do their best to help you.

If you'd like to amend your booking, you can call our team on 01754 762097 to discuss this and see if we are able to assist. Alternatively email with details of the amendment and a member of the team will check and get back to you.

We may be able to help you arrange your accommodation in a specific location of the park but this is subject to availability..

We do have a limited number of fully accessible wheelchair friendly caravans. For details and to check availability of these units please call our Reception on 01754 762097.

Depending on when your holiday starts and how much it costs, you may be able to spread the cost by paying monthly.

If your holiday starts in less than 21 days at the time of booking, you’ll have to pay the full holiday balance when you book. If your holiday is more than 21 days away you can opt to pay a deposit.

For more information about paying for your holiday in instalments, please contact our team on or call 01754 762097

Our holiday breaks usually begin on a Monday, Friday or Saturday for a duration of 3, 4, 7 and 14 nights. Please check our website for any special offers on shorter breaks.

When you book you need to give the names and ages of everyone in your party. Only those people on your booking can occupy your holiday home or pitch and anyone not named on your booking will be asked to leave the park.

Only family parties are accepted. Mixed Groups under 25 years old and Single Sex parties will not be accommodated whether or not they have booked in advance.

You can make a booking online at or over the phone by calling us on 01754 762097.

To check your balance and arrange payment please call our team on 01754 762097.

If you cancel your holiday home booking and have bought holiday cancellation cover, you will be covered for some of the cost depending on when you cancel and the reasons for cancelling. 

This scheme provides for reimbursement of amounts paid for which you are legally responsible if your holiday booking has to be cancelled because of sickness, accident or injury, jury service, redundancy qualifying for statutory payment, death of any member of your party or a close relation. In the event of cancellation please submit supporting evidence of claim i.e. redundancy notice, jury service or Doctor’s certificate.

Richmond Holiday Centre cannot entertain claims that fall outside these specified reasons for cancellation. A sum of £15 is deducted from each settlement under the Scheme to cover administration expenses caused by cancellation. Cancellation must be confirmed in writing. DEPOSITS ARE NOT COVERED BY THIS SCHEME.

If you need to CANCEL please call us immediately. This must be confirmed in writing using our Cancellation Form as cancellations are not effective until we receive your written notification.

The total number of people in your party (including children and babies) must not exceed the maximum capacity of the holiday home or pitch advertised in our brochure or online.

For additional guests above this capacity, you would need to book a second caravan.

When making a change to your booking, you will not receive any further confirmations or documentation - as all you need to check in is your booking number.

To get to the holiday park, please see the directions details found in your booking confirmation. You can also find directions on our website.

Richmond is ideally set up to create the perfect family holiday environment. You’ll find fantastic kids activities and dining options at our park – as well as entertainment for little ones.

Your reference number can be found on your booking confirmation.

If you are booking online you will receive an acknowledgment within a short period of time. Your booking will then be confirmed, usually within the next 24 hours. If we have any queries we will contact you. When booking by phone we will email you once the booking process is completed. If preferred we can send confirmations by post upon request.

There are lots of benefits of taking out personal holiday insurance and cancellation cover on your holiday.

Our Cancellation Cover protects you should the unexpected happen and you need to cancel your holiday in the future, and we highly recommend taking this. Without cancellation cover, you will forfeit all monies paid. Cancellation cover can only be added at the time of booking.

We would also recommend that you take our Personal Holiday insurance.

We do not offer all inclusive holidays, however, we there are lots of affordable dining options on site with a restaurant, bars and Fish and Chip shop. There is also a convenience store where you can pick up all the essentials you might need for eating in.

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