Frequently Asked Questions


Residents on the park have free access to the Clubhouse, entertainment (excluding festival weekends and ticketed events) and the indoor swimming pool. You simply need to show your park passes upon entry.

Some of our caravans have hard standing parking and parking is available at any time. Those caravans with grass parking can be used subject to weather conditions, when wet weather signs are displayed parking is only available in car parks please.

There is free Wifi available throughout the Clubhouse. Wifi is also available within caravans however this is chargeable.

Our shower and toilet block is heated.

The shower block has a key code entry system for our customers security and the shower blocks are available to access 24 hours.

We do have a limited numbers of travel cots and high chairs for hire. To check pricing and availability please call on 01754 762097

You can bring two cars. However, please note that you may not be able to park both cars outside of your accommodation and you may need to park one car in our main carpark.

Yes, children do need to be accompanied by a responsible adult to take part in children's activities.

When you stay at Richmond access to the swimming pool is included in your package.

When booking your holiday at The Richmond, passes for the entertainment are generally included in your stay, this does not include festival weekends or ticketed events. Some promotional holidays (eg ‘Sun Holidays’) may not include entertainment passes.

We do not accept commercial vehicles and the park is for holiday use by holidaymakers only.

Yes we do have a launderette on the park allowing you to pack lighter for longer stays.

Unfortunately, we do not have any secure bike storage areas at Richmond.

Yes, we do offer children's menus - featuring a range of tasty family favourites and healthy options.

All caravans receive a set of clean linen per stay. Some special promotions (Sun Holidays) may not include linen. In this case linen may be hired but must be reserved 14 days prior to arrival otherwise vacant stock cannot be guaranteed. Beds are NOT made up except in GOLD PLUS grade caravans.

We offer free parking for guests who are staying at Richmond. Many of our caravans also offer parking directly outside, however, this is not guaranteed.

For health and safety reasons some of our facilities have age and height restrictions.

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