Covid-19 Update - Holidaymakers
Coronavirus ‘BOOK WITH CONFIDENCE’ Guarantee
You won’t lose out! After the Government Announcement on 22 February 2021, regarding the exit from Lockdown, we now know provisional dates when holidays can recommence. Unfortunately, though, the government have set certain tests to be met to allow holidays to be taken and dates could be changed. However, if you book with the Richmond you won’t be out of pocket!
Rest assured if your 2021 holiday is disrupted due to Coronavirus we’ll include the following cover;
If we are forced to close due to government coronavirus restrictions you can either:
If we are open but you are under local lockdown restrictions you can either:
This Coronavirus guarantee is FREE OF CHARGE for all bookings in 2021.
COVID-19 Restrictions: From 19th July 2021
At the Richmond we want to ensure the safety and comfort of our staff customers as we enter phase 4 of the governments ‘Roadmap to recovery’. We need your help to ensure that we all stay as safe as possible, please read through the details below and overleaf and please ensure that you and all the members of your party adhere to these recommendations as much as possible. Whilst many Covid-19 restrictions are no longer legal requirements, the government have asked that vigilance is maintained and people act carefully and proportionately to manage infection risks to themselves and others.
Check-in & Arriving at the Park.
On busy days during office hours, check-in for Static Caravans may take place from the Clubhouse, as a temporary measure we may have a member of staff directing customers on arrival, please show this person all due courtesy. Please have only one member of your party check-in.
At the time of booking we should have taken the details of those in your party for fire regulation purposes, however if any of these details change please let us know as it is important we know who is actually staying on the park.
Touring caravans please go to Reception, on busy days someone will greet you at the door otherwise please enter Reception in the usual way. Only one member of your party should go to Reception.
PLEASE DO NOT ARRIVE BEFORE YOUR SCHEDULED CHECK-IN TIME. We are continuing with enhanced cleaning procedures which are much more lengthy than usual and to assist with managing infection rates, we do not want people on the park before they are scheduled to be here. Thank you.
Please depart from your caravan or touring pitch by 10am on the day of departure. When departing from a Static caravan please open some of the windows to allow air circulation. Please drop off your keys through the letter box located at Reception. The letterbox is to the left-hand side of the CAR PARK side Reception door.
Currently all of our facilities are planned to be open. However, with nationwide infection rates currently very high, our staff may be advised to isolate with little or no notice. This may have a knock-on effect of a shortage in staff and some facilities may be forced to close, unfortunately this is beyond our control. The recommendations outlined in this letter are subject to Government confirmation and may change at any time. The facilities that are open will have recommended steps in place in order to maintain hygiene levels and we recommend these are followed by all members of your party.
The following facilities are currently available:
There will be signage and guidance (written and verbal) at each area.
Touring Field Shower Block
The Clubhouse & Tavern Yard
Fish & Chip Takeaway
ALL OF THE ABOVE INFORMATION CAN CHANGE WITH LITTLE OR NO NOTICE DUE TO THE CONSTANTLY CHANGING GOVERNMENT COVID-19 RESTRICTIONS
Updated 15th July 2021
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